Hotels & B&Bs Self Assessment
Accessibility NotesAccess Statement For Smugglers Rock Country House IntroductionL Smugglers Rock is an 8-bedroomed guesthouse set in the heart of the countryside. The house is very old and is not easily adaptable for wheelchair users, although disabled guests who are able to walk short distances and climb one flight of stairs should find the guesthouse accessible as there are no stairs anywhere (except to the bedrooms). Pre-Arrival • Large print brochure, tariff and access statement are available. • Buses to Scarborough are twice daily (not on Sundays) and are accessed less then 20 metres from the guesthouse. There are no buses to Whitby from Ravenscar. • Scarborough is 10 miles away and Whitby 12 miles away. • Nearest equipment hire is in Scarborough. • There is a Radar toilet situated in Ravenscar (1/2 mile away) from the guesthouse. Arrival & Car Parking Facilities • We have an off-road gravelled car park at the back of the house with 12 parking spaces. It is a short flat walk on a tarmaced road to the front of the house with no kerbs. Cars can be parked temporarily at the entrance to the guesthouse to unload/load luggage. • Entry on arrival is by pressing the front door bell. Our telephone number is also on the front door. • Luggage can be taken from/to vehicles on arrival/departure. Main Entrance & Reception • We have only one entrance to the guesthouse. There are no steps involved on the path leading up to the door and only the threshold to cross. The standard sized door is hinged on the right hand side and opens inwards. There is a large carpet mat directly inside the main door. The whole guesthouse is non-smoking. • There is a chair in the hallway. • The whole area is carpeted and lit at both ends with a lamp on the reception desk and on the table at the bottom of the stairs, as well as a ceiling light at each end of the hall. • Large print registration forms, tariff and invoices are available. • The hallway has doors opening inwards into the breakfast room and guests' lounge, and two further private doors. • There is someone on the premises most of the time (and always during the night). Public Areas - General (Internal) • We have no lifts on the premises - there is one flight of stairs with a handrail on the left hand side leading to six of the bedrooms. • There is a further flight of stairs with a handrail on the right hand side leading to the two second floor bedrooms. The stairs and landings are carpeted and the lighting is uniform in these areas with emergency lighting present in the hallway and landings. • The guests' lounge is on the ground floor and is carpeted and has a range of settees and easy chairs with two coffee tables. There is one rug in front of the fireplace. There are three sets of wall lights, a ceiling light and two lamps. • The lounge is non-smoking. Public Areas - WC • There is no toilet in the public area. Dining Room & Lounge • The breakfast room is carpeted and well lit with well spaced tables at a normal height. None of the chairs have arms and some of the tables have a central bar across near the floor. • Breakfast menus and breakfast order forms are available in large print and special diets can be catered for. • The breakfast room is non-smoking. Outdoor Facilities • We have picnic tables at the front of the house on the lawn. Access is relatively level with no steps involved. • There are security lights at points around the building, as well as sensor lights in the car parking area. There are also fixed coach lights on the corner and side of the house leading to the entrance, and by the front door. Bedrooms • Unfortunately, none of our bedrooms are suitable for wheelchair users as they are all at first and second floor level. • All our bedrooms are carpeted with contrasting plain walls. • All the colour televisions are remote control with teletext and freeview. • We have cordless kettles, all of which have water level indicators. • We have no facilities for pets in the bedrooms and all our bedrooms are non-smoking with smoke alarms and alarm sounders fitted. Bathroom, Shower-room & WC [Ensuite or Shared] • All our bedrooms have en-suite shower rooms with laminate or lino flooring, and tiled walls. All the bathroom doors open inwards (apart from the single room which has a sliding door). The shower trays are all a standard height from the floor and have thermostatic mixer valves with the removable shower head on a sliding rail. Touring Facilities (Holiday Parks) • Our Caravan Club CL is on a slightly sloping lawned area. We have 2 fresh water points and one chemical disposal point. Grounds and Gardens • We have picnic benches available for use at the front of the house which has fairly level access to it over grass or on the tarmac road. • We also have picnic benches at the back of the guesthouse and there is level access to them through the gravelled car park and onto the grass. Additional Information • The guesthouse is totally non-smoking. • We are able to store medications/dietary foods/baby foods etc. in our fridge. Contact Information • Telephone: 07123 870044 • Fax: N/A • Minicom: N/A • Email: [email protected] • Website: www.smugglersrock.co.uk • Hours of operation: Normal check-in times between 4pm and 6pm, although the premises are usually occupied 24 hours a day.• Local equipment hire companies: Scarborough Mobility, 48 Westborough, Scarborough. Tel. 01723 377515 • Local public transport numbers: Scarborough and District Travel Centre, 51A Westborough, Scarborough. Tel. 01723 507300 • Local accessible taxi numbers: Scarborough - Nippy Taxis 01723 377377. Station Taxis 01723 366366. Robin Hood's Bay and Whitby - Bay Taxis 01947 880603 Future Plans • None currently. We welcome your feedback to help us continuously improve if you have any comments please phone 01723 870044. Created on: 1/14/2015
Parking
Drop-off point for guests outside entrance
Route from the parking area to the entrance:
Is flat (i.e. without steps)
Surface of the car park and pathway leading to entrance is
Othergravel in car park tarmac road to entrance
Entrance
Bell at main entrance
Entrance well lit
Steps to the main entrance
Number of steps to entrancethreshhold step only
Public Areas
Good contrast between the floor and wall
Guest information available in large print (14pt and over)
Level access (no steps/thresholds) or access by ramp or lift to:
Dining
Good contrast between the floor and walls
Level access (no steps/thresholds) or access by ramp or lift
Meals for guests with special dietary requirements can be provided:
Additive free
Gluten free (coeliac)
Lactose free (dairy free)
Low potassium
Low sodium
Nut free
Sugar free (diabetic)
Vegan
Vegetarian
Menus available in large print (14pt and over)
Bedrooms
Bathrooms available with:
Bedroom with non-allergenic bedding available
General
Proprietors/staff available 24-hours
This information is self-assessed; therefore we accept no liability for its accuracy. Please contact the venue for further information.